Privacy Policy

Last Updated: May 2026

Introduction

Abbeyview Day Centre ("we", "our", or "us") is committed to handling personal information carefully, lawfully, and transparently. This policy explains what information we collect through this website, why we collect it, and how we protect it.

Information We Collect

We may collect, store, and use the following categories of information when you choose to contact us or submit a form through this website:

• Contact details such as name, email address, telephone number, and the message you send us.
• Volunteer application details, including your interests, availability, and any information you choose to share about yourself.
• Referral information for prospective service users, including contact details, emergency contacts, support needs, and health-related information where relevant.
• Basic technical information required to deliver external content only after you choose to load it, such as Google Maps or Facebook video embeds.

How We Use Your Information

We use the information you submit to:

• Respond to enquiries sent through our contact form.
• Review volunteer applications and follow up with applicants.
• Assess referrals and decide how we can support a prospective service user.
• Maintain appropriate records where we have legal, safeguarding, or regulatory duties to do so.

Our Lawful Basis

For contact, volunteer, and referral forms submitted through this website, we rely on the consent you give when you submit the form. Where a referral includes health or care information, we ask the referrer to confirm that the applicant, or their authorised representative, has consented to that information being shared with us.

How Website Form Data Is Processed

Forms on this website are submitted to Abbeyview Day Centre through a secure web request. We use Estopia Engineering as our website provider and Resend as our email delivery provider to process and deliver these submissions on our behalf. Information is used only to manage the enquiry, application, or referral you have sent.

Third-Party Content

Some pages allow you to load third-party content, such as Google Maps or a Facebook-hosted video. We do not load that content until you choose to enable it. Once enabled, the third-party provider may process technical information such as your IP address and may set cookies or similar technologies according to their own policies.

Data Security

We take reasonable technical and organisational steps to protect the information submitted through this website from unauthorised access, loss, misuse, or disclosure. Access is limited to people who need the information to respond to your enquiry, application, or referral.

How Long We Keep Information

We keep personal information only for as long as necessary to deal with the enquiry, application, or referral, and for any longer period required by law, safeguarding duties, or charity record-keeping obligations.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of the personal information that we hold about you.
• Request erasure of your personal information.
• Withdraw consent for future processing.
• Object to or restrict how we process your personal information in some circumstances.

Contact Us

If you have any questions about this privacy notice or how we handle your personal information, please contact Abbeyview Day Centre by telephone on 01383 621738 or by email at info@abbeyviewdaycentre.co.uk.